Red Cross Patient Transport (VIC)

Red Cross Patient Transport (VIC) provides transport with friendly volunteer drivers for eligible people to access essential medical services within Victoria, for up to six weeks. Clients who need longer term support after six weeks should then make alternate transport arrangements.

The service operates Monday to Friday..

In regional Victoria, appointments must be between 10am to 2pm, subject to service locations.

In metropolitan Melbourne, appointments must be between 9am and 12pm.

Eligible clients must be:
  • referred by medical practitioners
  • unable to access other means of transportation (carers, family/friends or public transport)
  • able to walk unassisted, or negotiate at least two steps using a walking stick or frame
  • able to manage their own entry and exit into and out of a domestic passenger vehicle
  • able to sit comfortably for an extended period in a domestic passenger vehicle with other passengers

The program supports access to essential medical appointments only, such as diagnostic testing, surgery, dialysis, oncology, etc.

Clients requiring intravenous therapy, oxygen or monitoring during transit are not eligible.

If a client uses a wheelchair, an accompanying carer must take responsibility for the loading and unloading of the wheelchair into the vehicle (subject to vehicle capacity).

In making a referral the medical practitioner must confirm:
  • the client is eligible for the service
  • the client has given consent for their information to be shared with Red Cross
  • the appointment is for essential medical services and within the specified service times

The Red Cross Privacy Policy is available on the link

To register as a referring agency or to change or cancel an existing booking please call 03 8327 7868.

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Referrer Details

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Client Details


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Transport Details

*in hours and minutes HH:ii



Declaration *

  • Client has provided informed consent to share their personal information with Australian Red Cross.
  • All other transport options have been explored and the client is eligible for this service.
  • The appointment is for essential medical services within service delivery regions and times.
  • All the information provided is accurate at the time of submission.

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